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 Give your members or customers the highest standard of service. Pantheon's
Help Ticket Module efficiently automates the collection and management of service
questions, feedback and comments -- by assigning each a 'ticket' number. Help
Ticket allows your member or customer service department to respond or reassign
member submissions to the appropriate staff member, as well as add, edit and
delete archive topic categories.
Benefits and Features of the Help Ticket System:
- An orderly online channel of communication between your organization and
its members or customers. Automate and organize the management and resolution
of valuable member feedback, questions and compliments with Help Ticket's
member-friendly self-service interface.
- Frequently Asked Questions page offers your members a first step for answers
to common questions, saving time, money and labor.
- Easy to use. Help Ticket's simple administration platform allows staff to
create Help categories, such as Account Help, General Question, or Website
Question in minutes. Module administrator can add new service reps to receive
queries, archive responses, view open and resolved help tickets, and assign
or move tickets to the appropriate department or representative.
- Simple member query forms, drop-down category menus for internal routing,
and text fields for comments allow customers or members to track their query
status, giving them piece of mind that their question is receiving attention.
- Upon submission, member's query ticket is routed to the appropriate representative,
based on category. With Help Ticket, queries can be answered or reassigned,
then closed. Real-time views by category, old, and new query tickets add efficiency
and save time.
- Training provided. Up to 1 hour of training -- all that's needed to begin
using the Help Ticket Module -- is provided in our Arlington, Virginia office
or by teleconference. Comprehensive and printable online help is always available
for reference.
For a Help Ticket Module demonstration, quote, or more information, contact us.
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